Privacy Policy

1. Introduction

RollDay ("RollDay," "we," "us," or "our") provides field-service scheduling, dispatch, and related software for contractors and their customers. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use rollday.io, including the owner and dispatcher dashboards, the technician mobile website in a browser, and the customer portal (the "Services"). RollDay is not a native App Store or Google Play application.

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

2. Information we collect

We may collect:

• Account data — name, email address, password, company name, role, and billing details.
• Customer and job data — customer names, addresses, emails, phone numbers, equipment notes, job schedules, service history, and related business records you or your organization enter into RollDay.
• Mobile / SMS data — mobile phone numbers used to send service-related text messages (for example assignment confirmations and technician on-the-way notices), message content we generate for those notices, delivery status, and opt-out preferences (such as STOP replies).
• Payment data — processed by our payment provider (Stripe). We do not store full payment card numbers on our servers.
• Usage and device data — log data, approximate location derived from IP address, browser or device type, and similar technical information needed to operate and secure the Services.
• Technician location (GPS) — if your organization is on Standard or Premier and a technician allows location in the browser on the technician mobile website, we may record periodic last-known coordinates during shop office hours so owners and dispatchers can see last ping time and location. Location is not collected after office hours, and we do not offer a native GPS or App Store app.

3. How we use information

We use personal information to:

• Provide, maintain, and improve the Services
• Schedule jobs, dispatch technicians, show last-ping location during office hours when enabled, and communicate about service appointments
• Send SMS / text notifications related to jobs when enabled by your organization
• Process subscriptions and billing
• Provide customer support and respond to requests
• Protect against fraud, abuse, and security incidents, and comply with law

5. How we share information

We do not sell personal information. We may share information only as follows:

• Service providers — vendors that help us operate the Services (for example hosting, authentication, SMS delivery, and payment processing), under contracts that limit their use of the data to providing services to us.
• Your organization — if you are a technician or team member, information may be available to owners and dispatchers in your organization as part of normal product use.
• Legal and safety — when we believe disclosure is required by law, regulation, legal process, or to protect the rights, safety, or property of RollDay, our users, or others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to customary confidentiality protections.

As stated in Section 4, we do not share mobile numbers with third parties for those parties' own marketing.

6. Retention

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS logs and related delivery records may be kept for operational, compliance, and support purposes.

7. Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain personal information, or to object to certain processing. Account holders can update much of their information in product settings. For SMS opt-out, reply STOP as described above. To make other privacy requests, contact us using the information in Section 11.

9. Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. Continued use of the Services after changes become effective constitutes acceptance of the updated policy.

11. Contact us

Questions about this Privacy Policy or our privacy practices:

RollDay
Chicago, Illinois
Email: privacy@rollday.io

Related: Terms & Conditions